Issues & Disputes. I purchased a smartphone on Aliexpress, and it’s been stuck in customs here in the UK for over two months now, with no explanation why. I’ve been unable to get any info from customs. Aliexpress has a notification that if I had not received the goods by the 26th October, I would get a refund.

Loss in transit. Wrong item shipped. Item severely not as described. If you have a problem with either of these, or maybe a few, you need to contact the Dispute Resolution team. To do that, go to Orders, and click “View Detail”. Then on the order detail page check the box, and click “Open Dispute”. Yeah, if you can cancel the order, you get a refund. You can't even cancel when its under 2 hours. Clean_Pause9562. 5 mo. ago. I’ve definitely cancelled within the 2 hour window, but because the vendor changed their pick up hours, TGTG refunded my money. emcnabb.
AliExpress refund process. I just had a dispute with AliExpress over missing items from an order. They've accepted my reason as valid and offered me a refund to the value of the missing items so all's well but they state under the Proof Guide, "the official statement from your local shipping company that the package was shorted during the
Locate the specific order you wish to cancel and click on it for more details. Next, click the “Cancel Order” button and choose a reason for cancellation from the drop-down menu. How to Cancel Aliexpress Order. Check the Order Status: Start by checking the status of your order on AliExpress.
Please note that you can only open one dispute per order. Conditions for Submitting Refund Requests. 1. You didn't receive your order within the guaranteed delivery time. 2. You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can
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    • if i cancel order on aliexpress do i get refund